![]() ![]() Candidate should work closely with the Engineering and other cross functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner.Monitors and tracks issues to ensure accurate resolution.Focuses on delivering a positive customer experience according to SonicWall standards.Recreates, identifies and provides input on unique or recurring customer problems.Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.Assists customers by diagnosing problems and providing resolutions for technical and service issues.Owns customer issues from beginning to resolution (handles in place).Provide technical solutions and workarounds for end users with their issues on respective product line.Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails in 24x7x365 days environment.SonicWALL Recruitment Description: Job Title SonicWall Off Campus Drive Opportunity for technical graduates for the jobs position of Technical Engineer Trainee.
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